Shipping policy
At Jawlene, we ship worldwide so you can enjoy better mornings no matter where you are.
Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Times
Delivery times vary depending on your location. Please note that these are estimated timeframes and may vary due to customs processing or local postal services.
| Region | Estimated Delivery |
|---|---|
| Belgium, Netherlands, Luxembourg | 4–8 business days |
| Germany, France, Austria | 4–8 business days |
| Rest of Europe (EU/UK) | 5–10 business days |
| United States, Canada | 5–10 business days |
| Australia, New Zealand | 5–10 business days |
| Rest of World | 5–10 business days |
Shipping Rates
- Orders over €50: Free standard shipping
- Orders under €50: Flat rate of €4.95
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order at any time. Please allow 2–4 days after receiving your tracking number for tracking information to update.
If you have not received tracking information within 5 business days of placing your order, please contact us at support@jawlene.co.
Customs & Import Duties
For orders shipped outside the European Union, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your order has not arrived within the maximum estimated delivery time for your region, please contact us at support@jawlene.co. We will work with our shipping partners to locate your package. If a package is confirmed lost, we will send a replacement or issue a full refund — your choice.