Privacy policy

Last updated: July 2026

Jawlene ("we", "our", or "us") is operated by a sole proprietorship registered in Belgium. We are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights under applicable law, including the EU General Data Protection Regulation (GDPR).

1. Information We Collect

When you visit our website or place an order, we may collect the following information:

  • Contact information: name, email address, phone number, shipping and billing address
  • Payment information: processed securely by our payment provider (we do not store your full card details)
  • Order information: products purchased, order history, transaction details
  • Device and browsing information: IP address, browser type, operating system, pages visited, referring website, and cookies
  • Communication data: any messages you send us via email or contact forms

2. How We Use Your Information

We use your personal data for the following purposes:

  • To process and fulfill your orders, including shipping and delivery
  • To communicate with you about your order, including shipping confirmations and tracking updates
  • To respond to your questions and customer service requests
  • To send marketing emails, but only if you have given your explicit consent (you can unsubscribe at any time)
  • To improve our website and shopping experience
  • To comply with legal obligations

3. Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

  • Contract: processing is necessary to fulfill your order
  • Consent: for marketing communications and non-essential cookies
  • Legitimate interest: for fraud prevention, website analytics, and improving our services
  • Legal obligation: for tax, accounting, and regulatory compliance

4. Cookies

Our website uses cookies to provide a functional shopping experience. These include:

  • Essential cookies: required for the website to function (cart, checkout, session)
  • Analytics cookies: to understand how visitors use our site (only with your consent)
  • Marketing cookies: to deliver relevant advertisements (only with your consent)

You can manage your cookie preferences through our cookie consent banner when you first visit our site. You can also disable cookies in your browser settings, though this may affect your shopping experience.

5. Sharing Your Information

We do not sell your personal data to third parties. We may share your data with the following service providers who help us run our business:

  • Payment processors (to process your transactions securely)
  • Shipping and fulfillment partners (to deliver your order)
  • Email marketing tools (to send order updates and, if you opted in, promotional emails)
  • Website hosting and analytics providers (to operate and improve our website)

All service providers are contractually required to protect your data and use it only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, including to comply with legal, accounting, and reporting obligations. Order data is typically retained for 7 years in accordance with Belgian tax law. You can request deletion of your data at any time (see your rights below).

7. Your Rights

Under the GDPR, you have the following rights:

  • Right of access: request a copy of the personal data we hold about you
  • Right to rectification: request correction of inaccurate or incomplete data
  • Right to erasure: request deletion of your personal data
  • Right to restrict processing: request that we limit how we use your data
  • Right to data portability: receive your data in a structured, machine-readable format
  • Right to object: object to processing based on legitimate interest or for direct marketing
  • Right to withdraw consent: withdraw your consent for marketing or cookies at any time

To exercise any of these rights, please contact us at support@jawlene.co. We will respond within 30 days.

8. Data Security

We take reasonable measures to protect your personal data, including SSL encryption on our website, secure payment processing, and restricted access to personal information.

9. Children

Our website is not intended for children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@jawlene.co

If you are not satisfied with our response, you have the right to lodge a complaint with the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit): Website: www.gegevensbeschermingsautoriteit.be