Refund policy

We want you to be completely happy with your purchase. If you are not satisfied, we are here to help.

30-Day Return Window

You have 30 days from the date you received your order to request a return or refund. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

How to Request a Return

To start a return, please contact us at support@jawlene.co with the following information:

  • Your order number
  • The reason for your return
  • A photo of the item (if applicable)

We will respond within 48 hours with instructions on how to proceed.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved, a refund will be issued to your original payment method within 5–10 business days. Please note that your bank or payment provider may take additional time to process the refund.

Return Shipping Costs

  • If the item is defective, damaged, or incorrect, we will cover the return shipping costs.
  • If you are returning the item for any other reason (change of mind, etc.), return shipping costs are the responsibility of the customer.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of delivery at support@jawlene.co with a photo of the issue. We will send a free replacement or issue a full refund — no return needed.

Non-Returnable Items

For hygiene reasons, items that have been used or worn cannot be returned for a refund. However, if you are unsatisfied with the product, please contact us and we will do our best to find a solution.

Late or Missing Refunds

If you have not received your refund within 10 business days of approval, please check with your bank or payment provider first. If you still have not received it, contact us at support@jawlene.co and we will investigate.

EU Consumer Rights

If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of receiving your order without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU). To exercise this right, please contact us at support@jawlene.co with a clear statement of your decision to withdraw. We will reimburse all payments received from you, including standard delivery costs, within 14 days of receiving your withdrawal notice. You are responsible for the cost of returning the item.